Effective Date: 1st January 2026
Introduction
Welcome to RealWood Studio ("we", "our", or "us"), operated by Khan Traders. We are committed to protecting and respecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or purchase our products. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information when you interact with us:
Personal Information
- Full name and contact details (phone number, email address)
- Billing and delivery address
- Order history and product preferences
- Messages and enquiries you send us via contact forms or WhatsApp
Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on our website
- Device type and operating system
- Referring URLs and search terms
Information You Provide Voluntarily
- Feedback, reviews, and ratings
- Custom order specifications and design preferences
- Communication through our contact channels
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders and enquiries
- To communicate with you about your orders, products, and services
- To send promotional offers, catalogs, and updates (only with your consent)
- To improve our website, products, and customer experience
- To respond to customer service requests and support needs
- To comply with legal obligations and resolve disputes
- To detect and prevent fraud or unauthorized activity
We will never sell your personal data to third parties for their own marketing purposes.
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information. However, we may share data with:
Service Providers
Trusted third-party vendors who assist in operating our website, processing payments, delivering orders, or providing customer service — all bound by confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, government authority, or to protect the rights, property, or safety of RealWood Studio, our customers, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or prominent notice on our website.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (login sessions, cart data)
- Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics)
- Preference Cookies: Remember your settings and preferences for future visits
Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or delete existing ones.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for all data transmitted on our website
- Secure servers with restricted access controls
- Regular security audits and vulnerability assessments
- Staff training on data protection best practices
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
- Customer order data is retained for 7 years for accounting and legal compliance
- Contact form submissions are retained for 2 years
- Marketing preferences are retained until you unsubscribe or request deletion
- Website analytics data is retained for 26 months
When data is no longer needed, it is securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restriction: Request that we limit how we process your data
- Right to Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on our legitimate interests or for marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at the details provided below. We will respond within 30 days.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take prompt steps to delete such information from our records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by:
- Posting the updated policy on this page with a revised "Last Updated" date
- Sending an email notification (where we hold your email address)
- Displaying a prominent notice on our website homepage
We encourage you to review this policy periodically to stay informed about how we protect your information.
