Terms & Conditions

Introduction

Welcome to RealWood Studio, operated by Khan Traders. By accessing this website, browsing our collections, or purchasing our products, you agree to comply with and be bound by these Terms & Conditions.

These terms govern your use of our website, products, services, and all interactions with our company. Please read them carefully before placing an order or using our services.

Product Information

We strive to ensure that all product descriptions, dimensions, pricing, colors, and images displayed on the website are accurate and up to date.

• Actual product color may slightly vary due to screen settings and lighting conditions
• Handcrafted products may have slight natural variations — this is a sign of authentic craftsmanship
• Product availability is subject to current stock status
• We reserve the right to modify or discontinue products without prior notice
• Product dimensions are approximate and may vary slightly

Pricing & Payments

All prices listed on the website are in Indian Rupees (INR). Applicable taxes will be displayed at checkout.

• Prices may change without prior notice
• Orders are confirmed only after successful payment verification
• We reserve the right to cancel orders in case of pricing errors or fraudulent activity
• EMI and other payment options are subject to third-party terms and conditions
• Cashback and promotional offers are subject to availability and may be withdrawn at any time

Shipping & Delivery

Delivery timelines may vary depending on product availability, customization requirements, and delivery location. We aim to deliver all orders within the estimated timeframe.

• Estimated delivery dates are indicative only and not guaranteed
• Unexpected delays due to logistics, weather, or other factors may occur
• Customers must inspect products upon delivery before signing acceptance
• Assembly services may be available in select locations at additional cost
• Free delivery is available on orders above ₹5,000 (conditions apply)

Returns & Refunds

Returns and refunds are subject to our company policies. We want you to be completely satisfied with your purchase.

Eligibility

• Products must be unused and in original condition with all packaging intact
• Return requests should be raised within the applicable return window from delivery date
• Customized or made-to-order products are not eligible for returns unless defective

Refund Process

• Refunds are processed after the returned product is inspected and approved
• Refund timelines may vary depending on your payment method (typically 5–10 business days)
• Shipping charges are non-refundable unless the return is due to our error

Intellectual Property

All website content including logos, designs, graphics, text, images, product photographs, and branding materials are the intellectual property of RealWood Studio and Khan Traders.

• Unauthorized copying, reproduction, or redistribution of any content is strictly prohibited
• Our trademarks and brand identity may not be used without written permission
• Product designs and collections are proprietary and protected under applicable law

User Responsibilities

By using our website and services, you agree to the following responsibilities:

• Provide accurate, complete, and up-to-date information when placing orders or contacting us
• Do not misuse the website or engage in any unlawful or fraudulent activity
• Do not attempt to disrupt, hack, or interfere with website functionality or security
• Do not use our platform to post harmful, offensive, or misleading content
• Keep your account credentials confidential and notify us of any unauthorized access

Limitation of Liability

RealWood Studio shall not be held liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability in any case shall be limited to the value of the purchased product(s), as permitted by applicable Indian law.

Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference.

By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy. We are committed to protecting your data and will never sell it to third parties.

• We collect only the information necessary to process your orders and improve our services
• Your data is stored securely and handled in accordance with applicable data protection laws

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page.

Continued use of the website after any updates constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about these Terms & Conditions, please reach out to us: